Customer Care & Support
Everything you need to shop with confidence. Explore our practical customer guides for clear information about products, orders, your rights, privacy, security and support.
Products & Safety
Product Care & Safety Guide
Practical guidance for using, storing and caring for Tru2u products safely, including important product information and precautions.
View GuideOrders & Delivery
Payment Guide
Learn about available payment methods, payment processing and what to expect when paying for your Tru2u order.
View GuideShipping Guide
Find information about shipping, delivery, order tracking and what to do if there is a problem with your delivery.
View GuidePromotions & Rewards Guide
Understand Tru2u promotions, discount offers and rewards, including how offers are applied and the conditions that may apply.
View GuideReturns & Consumer Rights
Returns & Refunds
Learn about returns, refunds, change-of-mind purchases and your rights under Australian Consumer Law.
View GuideAustralian Consumer Law Guide
Understand your consumer guarantees, your rights under Australian Consumer Law, and what to do if something goes wrong.
View GuidePrivacy & Security
Privacy Guide
Learn how The Tru2u Group collects, uses, stores and protects personal information when you shop with us or use our websites.
View GuideCommunication Preferences Guide
Manage your email and marketing preferences, unsubscribe from promotional communications and update your choices.
View GuideSecurity & Fraud Awareness Guide
Learn how to recognise suspicious messages, protect your information and respond to potential fraud or security issues.
View GuideWebsite & Account
Website & Cookie Guide
Learn how Tru2u websites use cookies and related technologies, and understand the choices available to you.
View GuideWebsite Terms of Use Guide
Understand the terms that apply when accessing and using Tru2u websites, online content and services.
View GuideAccessibility Statement
Learn about our approach to accessibility and how to contact us if you experience difficulty accessing Tru2u information or online services.
View GuideHelp & Contact
Frequently Asked Questions
Find quick answers to common questions about ordering, payments, shipping, returns, products, privacy and customer support.
View GuideContacting The Tru2u Group
Find out how to contact our Support Team, what information to provide and how we'll help with your enquiry.
View Guide