Website Terms of Use Guide

Creating a Safe, Fair and Enjoyable Online Experience

Our websites are designed to be welcoming, informative, secure and easy to use.

Our Commitment

We believe our websites should be welcoming, informative and easy to use.

We work to provide accurate information, maintain reliable online services and continuously improve the experience for our customers. In return, we ask visitors to use our websites responsibly so everyone can enjoy a safe and positive online environment.

Using Our Websites

You’re welcome to browse our websites to:

• learn about our products and services;
• make purchases;
• access educational resources;
• contact our Support Team; and
• manage your customer account where available.

We ask that all visitors use our websites in a lawful and respectful manner.

Information on Our Websites

We make every reasonable effort to ensure the information published on our websites is accurate and up to date.

However, from time to time:

• product information may change;
• pricing may be updated;
• promotions may begin or end; and
• technical errors may occasionally occur.

If we identify an error that affects your order, we’ll contact you promptly to explain the situation and discuss the available options.

Intellectual Property

Unless otherwise stated, the content published on our websites—including text, photographs, graphics, logos, branding and educational material—is owned by or licensed to The Tru2u Group.

You’re welcome to view and use this material for your personal, non-commercial use.

Any other use, including copying, reproducing or distributing website content for commercial purposes, requires prior written permission unless permitted by law.

Responsible Website Use

Following a few simple principles helps us provide a safe, fair and enjoyable online experience for everyone.

1. Browse & Shop with Confidence

Use our websites to browse products, place orders and access services for your personal, non-commercial use.

2. Use Information Responsibly

Use content provided on our websites accurately and respectfully. Do not copy, misuse or misrepresent website information.

3. Protect Your Account

Keep your account details secure and take steps to protect your information and privacy.

4. Respect Website Security

Do not attempt to interfere with our websites, systems or security. Help us keep our websites safe for everyone.

5. Contact Support If Needed

If you have a question, notice an issue or need help, contact our Support Team. We’re here to help.

Customer Accounts

If you create an account with us, you’re responsible for helping keep your account secure.

We recommend:

• choosing a strong password;
• keeping your login details confidential; and
• notifying us if you believe your account has been accessed without your permission.

If you suspect unauthorised activity, please contact us as soon as possible.

Links to Other Websites

Our websites may occasionally include links to third-party websites for your convenience.

These links are provided because they may be useful or relevant to our customers.

As we do not control third-party websites, their content, privacy practices and terms are governed by their own policies.

We encourage you to review those policies whenever you visit another website.

Website Availability

We aim to keep our websites available whenever possible.

Occasionally, maintenance, software updates or unexpected technical issues may temporarily affect availability.

If interruptions occur, we’ll work to restore normal service as quickly as reasonably possible.

Acceptable Use

To help maintain a positive online environment, users must not:

• attempt to interfere with website security;
• introduce malicious software;
• use our websites for unlawful purposes;
• attempt to gain unauthorised access to our systems; or
• misuse contact forms or customer accounts.

These expectations help protect both our customers and our online services.

Changes to Our Websites

As our business continues to grow, we may update our websites to improve functionality, add new services or enhance the customer experience.

We may also update this guide and our formal Website Terms of Use from time to time.

The latest versions will always be available on our websites.

Common Questions

Question	Answer
Can I use information from your website?	You’re welcome to use our website for your personal information and shopping. If you’d like to reproduce content for commercial purposes, please contact us for permission unless the use is otherwise permitted by law.
What happens if your website is temporarily unavailable?	While we work to provide reliable online services, occasional maintenance or technical issues may affect availability. We’ll aim to restore services as quickly as possible.
Can website information change?	Yes. Product information, pricing, promotions and educational content may be updated as our business evolves.
Why do you link to other websites?	Sometimes we provide links to useful external resources or trusted service providers. Those websites operate independently and have their own terms and privacy policies.
Where can I read the full Website Terms of Use?	The complete legal version is available on our websites and should be consulted where detailed legal information is required.

Helpful Tips

• Check product information regularly if you’re returning to purchase at a later date.
• Keep your account password secure.
• Read the Privacy Policy alongside the Website Terms of Use.
• Contact us if you notice information that appears inaccurate or out of date.

Key Points

• Our websites are designed to provide a safe and informative experience.
• Website content is protected by intellectual property laws.
• Customer accounts should be kept secure.
• Third-party websites operate under their own terms and policies.
• The full Website Terms of Use are available on our websites.