Communication Preferences Guide

Keeping You Informed, Your Way

Good communication begins with respect for your choices.

Our Commitment

We value your attention and your time.

We only want to send communications that are useful, relevant and expected.

We respect your choices and provide simple ways for you to manage your communication preferences.

Types of Communications

Order Communications

These may include:

• order confirmations;
• payment confirmations;
• dispatch notifications;
• delivery updates;
• return and refund updates; and
• responses to customer enquiries.

These communications help us fulfil your order and provide customer support.

Marketing Communications

If you’ve chosen to receive them, marketing communications may include:

• new product announcements;
• promotions;
• seasonal offers;
• Tru2U Rewards Membership news;
• educational articles; and
• company updates.

You decide whether you wish to receive these communications.

Managing Your Preferences

You can update your communication preferences by:

• using the unsubscribe link included in marketing emails;
• contacting our Support Team; or
• updating your account preferences where available.

We’ll process your request as soon as reasonably practicable.

How Your Communication Preferences Work

1. You receive a communication.
   We may send you messages about your orders, account or services and, if you’ve chosen to receive them, marketing offers and news.
2. Identify whether it is service-related or marketing.
   Service communications support your order, account or customer service needs. Marketing communications are optional.
3. Choose your preferences.
   You can decide which marketing communications you’d like to receive and manage the options available to you.
4. Unsubscribe or update your preferences.
   You can unsubscribe from marketing emails or update your preferences at any time using the options available.
5. Your preferences are applied.
   We’ll apply your preferences so that marketing communications reflect the choices you’ve made.

When We’ll Still Contact You

Even if you’ve chosen not to receive marketing communications, we may still contact you regarding:

• your order;
• your account;
• important product information;
• safety notices;
• legal or regulatory requirements; and
• customer service enquiries you have made.

These communications are necessary to provide our services.

Respecting Your Privacy

Your communication preferences form part of your broader privacy choices.

We manage your personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

We will never ask you to provide sensitive payment information by email.

Keeping Your Details Current

Accurate contact information helps us provide better service.

If your email address, phone number or other contact details change, we encourage you to update your information so important communications reach you promptly.

Common Questions

Question	Answer
Can I stop receiving promotional emails?	Yes. You can unsubscribe at any time using the link provided in our marketing emails or by contacting us.
Will I still receive order updates?	Yes. Service-related communications continue because they help us complete your order and provide customer support.
Can I subscribe again later?	Absolutely. You’re welcome to opt back into marketing communications whenever you choose.
Why did I receive an email after unsubscribing?	You may still receive essential service communications relating to an order, your account or another important matter.
How do I change my contact details?	You can update your details through your customer account where available or by contacting our Support Team.

Helpful Tips

• Keep your contact details current.
• Add our email address to your safe sender list.
• Review your spam or junk folder if you’re expecting an email.
• Contact us if you believe you’re not receiving important communications.

Key Points

• Marketing communications are optional.
• Essential service messages may still be sent.
• You can manage your preferences at any time.
• Your privacy choices are respected.
• We’re here to help if you have questions.