Website & Cookie Guide

Helping You Understand How Our Website Works for You

We use website technologies to improve your experience—not to invade your privacy.

Our Approach to Cookies

Our goal is to make our websites easier to use, faster to navigate and more helpful each time you visit.

Where cookies are used, we aim to do so responsibly, transparently and in accordance with applicable laws.

What Are Cookies?

Cookies are small text files that your web browser stores on your computer, tablet or mobile device when you visit a website.

They do not normally contain personal documents or photographs, and they cannot access information stored elsewhere on your device.

Instead, they help a website remember useful information during your visit or when you return.

How Cookies Improve Your Experience

Cookies can make your visit more convenient by helping the website remember information such as:

• items added to your shopping cart;
• your preferred settings;
• whether you’ve previously visited the site;
• login preferences where applicable; and
• website performance information that helps us improve our services.

Without certain cookies, important website features such as shopping carts, secure logins and saved preferences may not function as intended.

How Cookies Support Your Visit

1. You visit our website. When you visit our website, your browser may receive cookies or similar technologies.
2. Cookies support website functions. Cookies help our website recognise your device and support essential functions.
3. Your preferences are remembered. Cookies can store information such as your preferences and settings during your visit or for future visits.
4. The website responds and improves. Information collected through cookies can help us improve website performance, understand usage and provide relevant content.
5. You manage your choices. You can manage or disable cookies through your browser settings or available consent preferences.

Types of Cookies

Depending on how our websites operate, cookies may include:

Essential Cookies

These support core website functions such as shopping carts, secure logins and page navigation. Without these cookies, some services may not operate correctly.

Performance Cookies

These help us understand how visitors use our websites so we can improve performance and usability. Information collected is generally aggregated and used to improve the customer experience.

Functional Cookies

These remember choices you’ve previously made, helping provide a more personalised browsing experience.

Marketing Cookies

Where used, these may help display content or advertising that is more relevant to your interests. You may be able to manage these through your browser settings or consent preferences where available.

Managing Cookies

Most web browsers allow you to:

• view stored cookies;
• delete cookies;
• block some or all cookies; and
• receive notifications before cookies are stored.

Please note that disabling certain cookies may affect how some parts of our websites function.

For information specific to your browser, refer to its help documentation or support resources.

Third-Party Services

Some features available on our websites may be provided by trusted third-party services.

These may include payment providers, website analytics tools, embedded content or other services that support website functionality.

Where these services use cookies or similar technologies, they are generally governed by their own privacy practices.

Cookies and Your Privacy

Cookies are only one part of our broader approach to protecting your privacy.

Any personal information collected through our websites is managed in accordance with our Privacy Policy and applicable Australian privacy laws.

We encourage you to read both this guide and our Privacy Policy to better understand how your information is handled.

Our Cookie Policy

This guide provides an overview of how cookies are used.

Our full Cookie Policy, available on our websites, contains more detailed information about:

• the types of cookies we use;
• how long cookies remain active;
• third-party technologies;
• your available choices; and
• updates to our cookie practices.

Where there is any difference between this guide and the formal Cookie Policy, the Cookie Policy will apply.

Common Questions

Question	Answer
Are cookies harmful?	No. Cookies are widely used across the internet to improve website functionality and the user experience.
Can I disable cookies?	Yes. Most web browsers allow you to manage or disable cookies. Keep in mind that doing so may affect how some website features operate.
Do cookies store my personal files?	No. Cookies cannot access your personal documents, photographs or other files stored on your device.
Why does my shopping cart remember my items?	This is one of the practical uses of cookies. They help the website remember your selections while you continue shopping.
Will I still be able to use the website if I disable cookies?	In many cases, yes. However, some features—such as your shopping cart, login sessions or saved preferences—may not function as intended.

Helpful Tips

• Review your browser’s privacy settings from time to time.
• Keep your browser up to date for the latest security improvements.
• Read our Privacy Policy if you’d like to know more about how personal information is managed.
• Contact us if you have questions about cookies or your privacy.

Key Points

• Cookies help websites work efficiently.
• They improve convenience and functionality.
• Most browsers allow you to manage your cookie preferences.
• Cookies are one part of our broader commitment to protecting your privacy.
• Additional information is available in our Cookie Policy.