Payment Guide

Making Secure and Convenient Payments

We provide secure and convenient payment options so you can complete your purchase with confidence.

Paying for Your Order

Paying for your order should be simple and secure. The Tru2u Group provides a range of payment options backed by trusted payment providers and secure technology.

This guide explains the payment methods available, when payments are processed, how we help protect your payment information and what to do if you experience a payment problem.

Our Commitment to Secure Payments

Protecting your payment information is one of our highest priorities.

We use trusted payment providers that employ industry-standard security technologies to help safeguard your personal and financial information.

At no time do we ask customers to send credit card details by email. If we ever need to contact you about a payment, we’ll only request the information necessary to resolve the issue safely.

Payment Methods

The Tru2u Group currently accepts the following payment methods:

Payment Method	What to Expect
Visa	A fast and secure payment option accepted for eligible purchases.
Mastercard	Secure payment processing for eligible Mastercard cardholders.
Square	Our online payment gateway securely processes eligible card payments using encrypted technology.
Afterpay	Eligible customers may choose Afterpay to spread payments over instalments in accordance with Afterpay’s terms and conditions. Approval, repayment schedules and account management are handled directly by Afterpay.
Direct Bank Deposit	Customers may choose to pay by direct bank transfer. Orders are generally processed once funds have cleared. Include any payment reference requested during checkout.

When Payment Is Processed

• For card payments, your payment is generally authorised and processed during checkout.
• Orders are normally prepared for dispatch after successful payment has been received.
• For direct bank deposits, order processing begins once cleared funds have been confirmed.

Payment Security

We take payment security seriously. To help protect our customers:

• secure payment gateways are used for online transactions;
• encrypted connections help protect sensitive information during transmission;
• trusted payment providers manage payment processing; and
• fraud prevention measures may be applied where appropriate.

If unusual activity is detected, additional verification may occasionally be required before an order can be completed. These measures are designed to protect both our customers and The Tru2u Group.

Pricing and Currency

Unless otherwise stated:

• all prices are displayed in Australian Dollars (AUD);
• prices include Goods and Services Tax (GST) where required by Australian law; and
• promotional pricing applies only for the period specified.

While every effort is made to ensure pricing accuracy, genuine pricing errors may occasionally occur. If this happens, we’ll contact you promptly to discuss the available options before completing your order.

Payment Problems

Occasionally, a payment may not process successfully. This can happen for several reasons, including:

• insufficient funds;
• incorrect payment details;
• bank security checks;
• expired cards; or
• temporary technical issues.

If Your Payment Isn’t Successful

1. Check your payment details. Make sure the information you’ve entered is correct.
2. Try your payment again. A temporary connection or processing issue may resolve itself.
3. Contact your financial institution if necessary. Your bank or card provider may be able to explain why a transaction was declined.
4. Contact our Support Team. If you continue experiencing difficulties, we’re here to help.

We’ll do our best to help resolve payment-related issues promptly.

Refunds

Where a refund is approved, it will generally be returned using the original payment method whenever reasonably possible.

Refund processing times may vary depending on your financial institution or payment provider.

For detailed information about refunds and your rights under Australian Consumer Law, please refer to our Returns & Refund information.

Common Questions

Question	Answer
Is it safe to pay on your website?	Yes. We use trusted payment providers and secure technologies to help protect payment information during online transactions.
Can I pay by bank deposit?	Yes. Direct bank deposit is available. Please allow time for funds to clear before your order can be processed.
Why was my payment declined?	Payments may be declined for several reasons, including incorrect details, insufficient funds or security checks by your financial institution.
How long do refunds take?	Refund processing times vary depending on your payment provider and financial institution. Most providers complete the process within several business days after the refund has been approved.
Can I change my payment method after placing an order?	If your order has not yet been processed, please contact our Support Team as soon as possible. We’ll advise whether changes can be accommodated.

Helpful Payment Tips

• Double-check your payment details before submitting your order.
• Keep your payment confirmation for your records.
• Use the payment reference provided when making a bank deposit.
• Contact us promptly if you notice any unexpected payment issues.

Key Points

• Multiple secure payment methods are available.
• Payments are processed using trusted providers.
• Direct bank deposits require cleared funds before dispatch.
• Approved refunds are generally returned to the original payment method.
• Our Support Team is available if you experience payment difficulties.