Effective Date: 1st June 2025
Last Updated: 1st June 2025
Welcome to Tru2u Glamour (referred to as “we”, “us”, “our”, or “the Company”). By using our website [yourdomain.com] (the “Site”) and purchasing products from our online store, you agree to comply with and be bound by the following Terms and Conditions.
1. Acceptance of Terms
By accessing or using this Site, you agree to be bound by these Terms and Conditions, as well as any applicable laws and regulations. If you do not agree to these Terms, please refrain from using the Site.
We reserve the right to update or change these Terms at any time, and any changes will be effective immediately upon posting. It is your responsibility to check this page periodically for updates.
2. Account Registration
To purchase from our online store, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update your details if they change. You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account.
3. Products and Pricing
a. Product Availability
We make every effort to ensure that the products listed on our Site are available and accurately represented. However, all products are subject to availability. We reserve the right to withdraw any product from sale at any time.
b. Pricing
All prices are displayed in Australian Dollars (AUD) unless otherwise stated. Prices are inclusive of Goods and Services Tax (GST) where applicable. We reserve the right to change product prices without notice, though prices at the time of your order will be honoured.
c. Errors in Pricing
In the event of an error in pricing, we will notify you before processing your order. We may, at our discretion, cancel or refuse any order that contains incorrect pricing.
4. Order Processing and Payment
a. Order Confirmation
Once you place an order, you will receive an order confirmation email with details of your order. This is not an acceptance of your order; it is simply a confirmation that we have received it.
b. Payment Methods
We accept various payment methods, including credit/debit cards, PayPal, and other payment processors. Payments are processed securely via third-party providers.
c. Order Acceptance
We reserve the right to refuse or cancel any order for reasons such as product availability, errors in pricing or product descriptions, or fraud detection.
5. Shipping and Delivery
a. Shipping Times and Costs
We offer domestic shipping within Australia and may also offer international shipping, depending on the destination. Shipping times and costs vary depending on the delivery address and the shipping method selected. Shipping costs will be calculated and displayed at checkout.
b. Delivery Times
Delivery times are based on the delivery method and your location. While we aim to deliver in an efficient manner, delays may occur due to factors beyond our control (e.g., weather, carrier delays).
c. Risk of Loss
Risk of loss or damage to the products passes to you once the products are delivered to the specified delivery address.
6. Returns and Refunds
a. Change of Mind
We offer a 7 day returns policy for change of mind, provided the product is unused, in its original packaging, and in resaleable condition. If the product meets these criteria, you may request a return or exchange.
b. Faulty or Damaged Products
If you receive a product that is defective, damaged, or not as described, please contact us within 7 days from receipt, and we will provide a replacement or refund as required by Australian Consumer Law.
c. Return Shipping Costs
You will be responsible for the cost of return shipping unless the product is faulty or not as described.
7. Consumer Guarantees and Australian Consumer Law
As an Australian consumer, you are entitled to certain guarantees under the Australian Consumer Law (ACL). These guarantees cannot be excluded, and they provide you with the right to a remedy (such as repair, replacement, or refund) if the product is faulty, not as described, or does not perform as expected.
8. Intellectual Property
All content on the Site, including but not limited to text, images, logos, and design, is the property of Tru2u Glamour and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Tru2u Glamour will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use of the Site or products purchased. Our total liability is limited to the amount paid for the products in question.
10. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.
11. Privacy
We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Tru2u Glamour
Email: tru2uglamour@outlook.com
Phone: +614 37654469
Address: Unit 11511 / 8 Harbour Road, HAMILTON Qld 4007