Privacy Guide

Protecting Your Personal Information with Care and Respect

Privacy is an important part of earning and maintaining your trust.

Our Approach to Privacy

We are committed to collecting and using personal information responsibly, protecting it with appropriate safeguards and being transparent about how it is handled.

What Information We Collect

Depending on how you interact with us, we may collect information such as:

• your name;
• delivery and billing addresses;
• email address;
• telephone number;
• order history;
• payment information processed through secure payment providers;
• correspondence you send to us; and
• information you provide when creating an account or joining one of our programs.

We only collect information that is reasonably necessary for our business activities or where required by law.

Why We Collect Your Information

Your information helps us:

• process and deliver your orders;
• provide customer support;
• respond to enquiries;
• manage your account;
• improve our products and services;
• comply with legal obligations; and
• communicate important information about your orders and our services.

If you choose to receive promotional communications, we may also use your contact details to inform you about relevant products, services or special offers.

How Your Information Moves Through Our Services

1. Information is provided. You provide information when placing an order, creating an account, joining one of our programs or contacting us.
2. Information is used to provide our services. We use relevant information to process orders, provide support, manage accounts and communicate with you.
3. Your information is protected. Administrative, technical and organisational measures are used to help safeguard the information entrusted to us.
4. Information is shared only where needed. Trusted service providers may receive information where necessary to help us operate our business and deliver our services.
5. You have choices and access. Depending on the circumstances and applicable laws, you may request access or correction, update your details or opt out of marketing communications.

How Your Information Is Protected

Protecting personal information is an ongoing responsibility.

We use a combination of administrative, technical and organisational measures designed to help safeguard the information entrusted to us. These measures may include:

• secure website connections (HTTPS);
• controlled access to customer information;
• trusted payment providers for payment processing; and
• regular review of business processes and security practices.

While no online system can guarantee absolute security, we continually review and strengthen our safeguards to help protect the information entrusted to us.

Sharing Information

We respect your privacy and do not sell your personal information.

In some circumstances, we may share information with trusted service providers who help us operate our business, such as:

• payment providers;
• shipping providers;
• website hosting services;
• technology and software providers; and
• professional advisers where required.

These organisations are expected to handle information responsibly and only for the purposes for which it has been provided.

Marketing Communications

If you’ve chosen to receive updates from us, we may occasionally send information about new products, promotions, member benefits, educational resources or company news.

You can unsubscribe from marketing communications at any time. Important service-related communications, such as order confirmations or delivery updates, will still be sent where necessary.

Your Privacy Choices

You have choices about how your personal information is used. Depending on the circumstances and applicable laws, you may be able to:

• request access to your personal information;
• request that incorrect information be corrected;
• update your contact details;
• opt out of marketing communications; and
• contact us with privacy-related questions or concerns.

We’ll respond to privacy enquiries in accordance with our legal obligations and internal procedures.

Our Privacy Policy

This guide provides an overview of our approach to privacy. Our full Privacy Policy, available on our website, contains more detailed information about the types of information we collect, how information is managed, overseas disclosures (if applicable), and how privacy enquiries or complaints are handled.

Where there is any difference between this guide and the formal Privacy Policy, the Privacy Policy will apply.

Common Questions

Question	Answer
Do you sell my personal information?	No. The Tru2u Group does not sell your personal information.
Why do you need my email address?	Your email address allows us to send order confirmations, shipping updates and respond to your enquiries. If you have chosen to receive marketing communications, we may also send information about products, promotions and news.
Is my payment information stored by The Tru2u Group?	Payment information is processed through trusted payment providers. We do not ask customers to send card details by email.
Can I stop receiving marketing emails?	Yes. You can unsubscribe at any time using the unsubscribe link provided in our marketing communications or by contacting us directly.
How can I ask a privacy question?	Our Support Team can help direct your enquiry or connect you with the appropriate person responsible for privacy matters.

Helpful Tips

• Use a strong, unique password for your online account.
• Keep your contact details up to date.
• Be cautious of unsolicited emails requesting personal information.
• Contact us if you’re unsure whether a communication claiming to be from The Tru2u Group is genuine.

Key Points

• Your privacy is important to us.
• We collect only the information needed to provide our services.
• We do not sell your personal information.
• Trusted service providers help us deliver our products and services.
• Our full Privacy Policy provides additional information and is available on our website.