Accessibility Statement

Our Commitment to Accessible Information and Online Services

Clear, accessible information helps every customer use our websites, understand our services and shop with confidence.

Our Commitment to Accessibility

The Tru2u Group is committed to making our websites, customer information and online services as accessible and easy to use as reasonably possible for all customers.

We aim to provide clear, understandable content and a consistent online experience across our websites, including Tru2u Skincare and Tru2u Glamour.

Using Our Websites

Our websites are designed to support common accessibility features available through modern browsers, computers, tablets and mobile devices.

Depending on your device, browser or assistive technology, these may include:

• increasing or decreasing text size;
• zooming page content;
• keyboard navigation;
• screen readers and other assistive technologies; and
• device and browser accessibility settings.

Clear and Accessible Information

We aim to present customer information in a clear and practical format.

This includes using meaningful headings, readable text, straightforward language and logical page structures wherever practicable.

Our Customer Care & Support guides are designed to make important information about products, ordering, payments, delivery, returns, privacy, security and your consumer rights easier to locate and understand.

Images and Visual Content

Where images communicate information that is important to understanding our content, we aim to provide appropriate text alternatives or supporting written information.

Decorative images may not require alternative text where they do not add information to the page.

Third-Party Services

Our websites may use or link to services provided by third parties, including payment, delivery, social media and other online service providers.

The accessibility of those external services is controlled by the relevant provider and may differ from the accessibility of Tru2u websites.

If You Experience Difficulty

If you have difficulty accessing information on a Tru2u website, or need customer information provided in another practical format, please contact us.

We will make reasonable efforts to help you access the information or service you need.

When contacting us about an accessibility issue, it is helpful to tell us:

• which page or information you were trying to access;
• the difficulty you experienced;
• the device or browser you were using, where relevant; and
• the type of assistance you require.

Improving Accessibility

Accessibility is an ongoing process.

As our websites, customer guides and online services develop, we will continue to review opportunities to improve their usability and accessibility.

Feedback from customers is an important part of that process, and we welcome information about accessibility difficulties you encounter when using our websites.

Helpful Tips

• Use your browser’s zoom or text-size controls if information is difficult to read.
• Use keyboard navigation or assistive technology where this is more convenient for you.
• Keep your browser and assistive software up to date where practical.
• Let us know if a page, document or feature is difficult to access.
• Tell us what information you need so we can identify a practical alternative where possible.

Key Points

• We aim to make Tru2u websites and customer information accessible and easy to understand.
• Common browser, device and assistive-technology features can help you access our websites.
• Third-party services may have their own accessibility arrangements.
• Please contact us if you experience difficulty accessing information or services.
• We will continue reviewing opportunities to improve accessibility.

This Accessibility Statement describes The Tru2u Group’s approach to providing accessible customer information and online services. It does not limit any rights or remedies available under applicable law.