Effective Date: 1st June 2025
Last Updated: 1st June 2025
Tru2u Glamour (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We may collect the following types of personal information when you use our website tru2uskincare.com or tru2uglamour.com.au or make a purchase:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (handled securely via third-party payment providers)
- IP address and browser/device information
- Order and account details
- Any other information you provide to us voluntarily (e.g., through customer support)
2. How We Collect Your Information
We collect personal information directly from you when you:
- Create an account or place an order
- Subscribe to our newsletter or promotions
- Contact us via email, phone, or contact forms
- Browse our website (cookies, analytics)
3. Use of Personal Information
We use your personal information to:
- Fulfil orders and deliver products
- Process payments and refunds
- Communicate with you about your order or account
- Provide customer support
- Send marketing communications (if you opt-in)
- Improve our website, services, and user experience
- Comply with legal obligations
4. Disclosure of Personal Information
We do not sell your personal information. We may share it with:
- Service providers (e.g. payment processors, delivery companies, IT support)
- Marketing and analytics platforms (e.g. Google Analytics)
- Legal or regulatory bodies when required by law
All third parties are required to handle your data in compliance with Australian privacy laws.
5. Overseas Disclosure
Some of the third-party service providers we use may store or process your data overseas, including in countries such as the United States. Where this occurs, we take reasonable steps to ensure these providers comply with the Australian Privacy Principles or are subject to laws offering similar protections.
6. Cookies and Tracking
Our website uses cookies to:
- Enable core site functionality
- Analyse website traffic
- Deliver personalised content and ads
You can manage or disable cookies via your browser settings. However, some features of our website may not function properly without them.
7. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. This includes the use of SSL encryption and secure payment gateways.
Despite our efforts, no system can guarantee 100% security. You are responsible for maintaining the confidentiality of your login credentials.
8. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us at the details below. We will respond within a reasonable time and in accordance with the Privacy Act.
9. Your Rights Under Australian Law
Under the Privacy Act 1988, you have the right to:
- Access and correct your personal information
- Make a complaint if you believe we have breached your privacy rights
If you have concerns, you can also contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the effective date noted at the top.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
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