Promotions & Rewards Guide

Helping You Make the Most of Every Opportunity

Promotions should be exciting, easy to understand and delivered fairly.

Promotions & Rewards

From time to time, The Tru2u Group offers promotions, special pricing and rewards designed to provide additional value to our customers.

We aim to explain each offer clearly, including any eligibility requirements, expiry dates and exclusions, so you can make informed purchasing decisions.

If you’re ever unsure whether an offer applies to your order, we’re happy to help.

Our Promotions

From time to time, The Tru2u Group may offer:

• seasonal sales;
• introductory offers;
• limited-time promotions;
• special event pricing;
• exclusive online offers; and
• rewards for loyal customers.

Each promotion will include its own terms, including the promotion period, eligible products and any exclusions.

Discount Codes

Where available, discount codes should be entered during the checkout process.

Unless otherwise stated:

• one promotional code may be used per order;
• discount codes cannot normally be applied after an order has been completed;
• promotional codes may have expiry dates; and
• some products or brands may be excluded.

If you experience difficulties applying a discount code, please contact us before completing your order where possible.

Using a Promotion or Discount Code

1. Check the offer. Review the promotion details, including the offer, valid dates and any exclusions.
2. Confirm your eligibility. Make sure you meet the conditions applying to the promotion or discount code.
3. Enter the code at checkout. Type the promotional code carefully into the appropriate field during checkout.
4. Review your discount. Check that the expected discount has been applied before completing your order.
5. Complete your order. Once you’re satisfied that the offer has been applied correctly, proceed with your preferred payment method.

Tru2U Rewards Membership

The Tru2U Rewards Membership has been created to thank customers for their ongoing support.

Members may receive benefits such as:

• access to exclusive products;
• member-only pricing;
• special promotional offers;
• early access to selected promotions; and
• future member benefits as the program continues to develop.

Membership eligibility and available benefits are determined by The Tru2u Group and may evolve over time.

Combining Promotions

Some promotions may be combined, while others cannot.

Unless the promotion specifically states otherwise:

• promotions cannot be combined with other promotional offers;
• member pricing may replace, rather than add to, other discounts; and
• special pricing may not apply to excluded products.

The conditions published for each promotion will always take precedence.

Pricing Accuracy

We take care to ensure promotional pricing is accurate. However, genuine pricing or technical errors can occasionally occur.

If an error is identified before an order has been completed, we’ll contact you promptly to discuss the available options before proceeding.

Fair Use

Our promotions are intended for genuine customers purchasing products for personal use unless otherwise stated.

The Tru2u Group reserves the right to withdraw or decline promotional offers where misuse, fraud or other activity inconsistent with the promotion’s purpose is identified, subject to applicable laws.

Changes to Promotions

Promotions may begin, end or be updated at different times throughout the year.

Unless otherwise stated:

• promotions are available while advertised;
• offers may end on the published expiry date; and
• promotions may conclude earlier if clearly identified as limited by stock availability.

We’ll always aim to communicate promotion details as clearly as possible.

Common Questions

Question	Answer
Can I use more than one discount code?	Unless a promotion specifically states otherwise, only one promotional code can normally be used per order.
I forgot to enter my discount code. Can it be added later?	Please contact our Support Team as soon as possible. While we can’t guarantee that a completed order can be amended, we’ll review your request where practical.
How do I become a Tru2U Rewards Member?	Eligibility is based on the membership products and program requirements published by The Tru2u Group. Details are available on our website.
Do promotions apply to every product?	Not always. Some products, brands or special offers may be excluded. Promotion conditions will explain any exclusions.
Can promotions change?	Yes. Promotional offers are available only for the period stated and may be updated or withdrawn in accordance with their published terms.

Helpful Tips

• Read the promotion details before placing your order.
• Check expiry dates before using discount codes.
• Enter promotional codes carefully during checkout.
• Join the Tru2U Rewards Membership to access exclusive benefits as they become available.
• Subscribe to our communications if you wish to hear about future promotions.

Key Points

• Promotions are designed to provide additional value.
• Read the conditions of each offer.
• Discount codes are generally entered during checkout.
• Tru2U Rewards Membership offers exclusive member benefits.
• Contact us if you have questions before completing your purchase.