Website Terms of Use
Last updated: August 2026
These Tru2u Terms of Use explain the conditions that apply when you access, browse or use a Tru2u Group website, purchase products, create an account, participate in promotions or rewards programs, or use other services made available through our websites.
By accessing or using a Tru2u website, you agree to these Terms. If you do not agree with these Terms, you should not use the website.
Tru2u Terms of Use – Scope and Acceptance
These Terms apply to visitors, customers and other users of Tru2u Group websites and online services.
Additional terms or policies may apply to particular activities, including purchases, payments, shipping, returns, promotions, rewards, privacy and other services. Where relevant, those additional terms should be read together with these Website Terms of Use.
Using Our Websites
You may use our websites for lawful personal and shopping purposes.
You must not use our websites in a way that:
- Breaches any applicable law or regulation
- Infringes the rights of another person or organisation
- Attempts to gain unauthorised access to our systems, accounts or data
- Introduces viruses, malicious code or other harmful technology
- Interferes with the security, performance or normal operation of the website
- Uses automated systems to improperly collect, copy or extract website content
- Attempts to impersonate another person or provide false or misleading information
- Uses the website for fraudulent, abusive or unlawful activity
We may restrict or suspend access where reasonably necessary to protect customers, our websites, our business or other users.
Website Information
We aim to keep website information accurate, useful and up to date. However, website content may occasionally contain errors, omissions or information that has become outdated.
We may update, correct or remove website content when necessary.
Information provided on our websites is general in nature and should not be treated as professional medical, therapeutic or other specialist advice. Customers should follow product instructions and seek appropriate professional advice where required.
Product Information
We aim to provide clear and accurate information about the products available through our websites, including descriptions, images, sizes, variations, prices and other relevant details.
Product appearance may vary slightly from images displayed online because of photography, packaging updates, screen settings, lighting or manufacturing variations.
Where product packaging, instructions or manufacturer information differs from general website information, customers should follow the information supplied with the product where appropriate.
Availability of Products
Products displayed on our websites are subject to availability.
Displaying a product on a website does not guarantee that the product will remain available or that an order can always be fulfilled.
If an ordered product becomes unavailable, we will take reasonable steps to advise the customer and provide an appropriate resolution.
Prices
We aim to display current and accurate prices.
Prices may change from time to time and may be affected by promotions, discounts or other offers.
If a genuine pricing or listing error occurs, we may contact the customer before processing or completing the affected order so that the issue can be resolved fairly.
Nothing in this section limits any rights available under the Australian Consumer Law.
Orders
Submitting an order through a Tru2u website is a request to purchase the selected products.
Orders may be subject to payment confirmation, product availability, delivery requirements and other reasonable checks.
We may contact you if additional information is needed to process an order or if there is a problem with availability, payment or delivery.
We reserve the right to decline or cancel an order where reasonably necessary, including where there is suspected fraud, an obvious pricing or listing error, an inability to fulfil the order, or another legitimate reason.
Where payment has already been received for an order that cannot be fulfilled, an appropriate refund will be arranged.
Payments
Available payment methods are displayed during checkout or explained in our payment information.
Payments may be processed by third-party payment providers. Those providers may have their own terms, privacy policies and security requirements.
You are responsible for ensuring that the payment information you provide is accurate and that you are authorised to use the selected payment method.
Shipping and Delivery
Shipping options, delivery information and applicable charges are explained in our Shipping Guide and during the ordering process where relevant.
Delivery estimates are provided as guidance and may be affected by circumstances outside our reasonable control, including postal, courier, weather or network disruptions.
Customers are responsible for providing accurate delivery information when placing an order.
Returns, Refunds and Consumer Rights
Returns and refunds are handled in accordance with our published returns information and applicable Australian consumer law.
Nothing in these Website Terms of Use excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
If a product has a major or minor problem, is damaged, is not as described or otherwise fails to meet an applicable consumer guarantee, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.
Customer Accounts
Where our websites allow customer accounts, you are responsible for keeping your login details secure and for information provided through your account.
Please contact us if you believe your account has been accessed without authorisation.
We may suspend or restrict an account where reasonably necessary to protect account security, investigate suspected misuse or comply with legal obligations.
Promotions, Discounts and Rewards
Promotions, discount offers and rewards may be subject to specific eligibility requirements, expiry dates, product exclusions, usage limits or other conditions.
Where specific promotion or rewards terms are provided, those conditions apply in addition to these Website Terms of Use.
We may correct or withdraw a promotion where there is an obvious error, technical problem, misuse or other legitimate reason, subject to applicable consumer rights.
Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, branding, photographs, product presentation, page layouts and other original material is owned by, licensed to or used with permission by the Tru2u Group.
You may view website content for ordinary personal and shopping purposes.
You must not reproduce, republish, distribute, modify, commercially exploit or otherwise use protected website content without appropriate permission, except where permitted by law.
Third-Party Trade Marks and Content
Product names, brand names, trade marks, images and other material belonging to third parties remain the property of their respective owners.
The appearance of third-party brands on our websites does not transfer ownership of those rights to Tru2u.
Customer Reviews and Submitted Content
If our websites allow you to submit reviews, comments, feedback or other content, you are responsible for ensuring that the material is lawful, truthful and appropriate.
You must not submit content that is defamatory, threatening, abusive, misleading, discriminatory, unlawful, infringing or deliberately harmful.
Where reasonably necessary, we may moderate, decline or remove submitted content that breaches these requirements.
External Websites and Services
Our websites may contain links to websites, payment platforms, social media services or other services operated by third parties.
External services are controlled by their respective operators and may be subject to separate terms and privacy policies.
Tru2u is not responsible for the operation, availability or content of independent third-party websites or services.
Website Security
We take reasonable steps to maintain the security and integrity of our websites.
However, no online service can be guaranteed to be completely free from technical failures, malicious activity or other security risks.
You should use appropriate security practices when shopping online, including protecting passwords, keeping devices updated and being alert to suspicious messages or requests.
Website Availability
We aim to keep our websites available and functioning reliably, but uninterrupted access cannot be guaranteed.
Access may occasionally be interrupted because of maintenance, updates, technical faults, hosting issues, security events or circumstances outside our reasonable control.
We may modify, update, suspend or discontinue website features where reasonably necessary.
Privacy
Personal information collected through our websites is handled in accordance with our Privacy Policy.
Our Privacy Guide provides additional customer-friendly information about how we approach privacy and personal information.
Cookies and Website Technologies
Our websites may use cookies and similar technologies to support essential website functions, preferences, security, analytics and other online services.
Further information is available in our Website and Cookie Guide and Privacy Policy.
Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded.
If any provision of these Terms is inconsistent with a mandatory consumer right, the mandatory consumer right will prevail to the extent of the inconsistency.
Liability
To the extent permitted by law, Tru2u is not responsible for loss arising solely from circumstances outside our reasonable control, misuse of a website or product, failure to follow product instructions, or reliance on general website information in place of appropriate professional advice.
Nothing in this section excludes or limits liability where it would be unlawful to do so.
Changes to These Terms
We may update these Website Terms of Use from time to time to reflect changes to our websites, services, business practices or legal requirements.
The current version will be published on our website and the date at the top of this page will be updated when appropriate.
Your continued use of the website after an updated version is published will be subject to the Terms then in effect.
Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Applicable Law
These Terms are governed by applicable Australian law.
Nothing in these Terms limits any rights you may have under mandatory laws applying in your State or Territory.
Contact the Tru2u Group
If you have questions about these Website Terms of Use, an order, your consumer rights or your use of our websites, please contact the Tru2u Group using the contact details provided on our website.
For a simpler explanation of how we approach website use, please also see our Website Terms of Use Guide.